As you can imagine, we do not think that is enough. Your TMC has no reason to share with you why they messed up or even finding a lower airfare. They are a transaction based operation that is focused on making the most transactions they can with the fewest number of people (in the shortest amount of time). Our process will validate that they are doing a good job or need to make changes to get better. Of course, if you would rather that fox watch over your hen house, that is your prerogative.
We can price your audit various ways, but it is usually done on a per reservation basis, or per contract basis, or per property basis or even per website! Let us know what you need and what problem you are trying to solve and we will do the pricing in a manner that meets your requirements.
We have done extensive analysis that would suggest it does not take as long as frequently claimed. Our estimated of additional keystrokes adds up to less than 20 seconds per reservation, depending on the level of documentation already being placed in the PNR by your TMC. Proper documentation of any PNR is a good business practice that ensures you are receiving the contracted service you pay for.
The length of the audit will be determined by the corporate customer; however we always recommend that you do an audit for as long as you can. The reasoning behind this is the behavior of your TMC may change for a one month audit, and bad habits will return for those months when you are not auditing.
We currently audit airfares, hotels, car, expense reports, overnight delivery expenses, temporary help, office supplies and other typical business expenses. We are not a financial statement auditing company but rather a specialized firm dedicated to making sure businesses are not over charged for contracted items.
A Topaz audit and performance measurement tool is part of a complete quality business plan that will measure performance so you are sure you are obtaining the services you contracted for, and will highlight any deficiencies that may be in your procurement program.
We have audited in over 70 countries worldwide, and are always adding more. In most of these countries our audits are performed virtually, since information can be shared electronically. If you have a question about a specific country, please let us know.
Well, yes and no. Your TMC does need to be aware that an airfare audit is being conducted over a period of time, as they are responsible for ensuring proper documentation and sending us the reservations. We can do an open audit where the TMC knows or a blind audit when the TMC does not know the exact audit dates. Of course, we suggest you call us to find out more or so we can better answer your questions.
No. The problem with historical airfare audits is that the availabilty of the lowest fare at the time of booking cannot be verified. Therefore, the only way to really look at a travel reservation to determine if the flight was lowest is by using a real time Topaz airfare audit.
All of our audits are currently conducted out of the United States. We utilize various technologies to obtain the necessary information needed to conduct all audits.
It is as close to real time as anyone in the corporate travel industry can accomplish. The PNR's are sent to us by the TMC at the completion of booking and we audit in a matter of hours.
There is no standard window. The window of travel is defined as the how many hours before or after requested arrival or departure time will your TMC or online tool look for a lowest flight. For example, if you had a two hour window and wanted to leave at 8:00a, your TMC and our auditors would look at all flights between 6:00a and 10:00a (two hours before and after your requested 8:00a departure)
All of our auditors have multiple years of business travel agency experience before ever joining Topaz. Each of our auditors has over twenty years of experience and has become experts at finding you the lowest fares in the marketplace.
Sometimes, but are always willing and able to work alongside your internal audit department. We do not feel we are in competition with them because we are a complementary service that helps them do their job better. We might be able to meet a time sensitive project, or we may have specific expertise that can assist them so they do their job better!
On average, most audits have a set up time of 4-6 weeks. This time frame can vary based upon how soon the corporation and travel management company complete required questionnaires and how quickly implementation calls can be scheduled. The Topaz team will work with you to get this process done as quickly as possible and is willing to work in any time zone.
Monday to Friday 5am to 4pm US Pacific time. However if requested we may be able to alter our auditing hours.