Topaz FAQ's

My TMC says they audit for lowest fares, isn’t that enough?

As you can imagine, we do not think that is enough. Your TMC has no reason to share with you why they messed up or even finding a lower airfare. They are a transaction based operation that is focused on making the most transactions they can with the fewest number of people (in the shortest amount of time). Our process will validate that they are doing a good job or need to make changes to get better. Of course, if you would rather that fox watch over your hen house, that is your prerogative.

How is an audit priced?

We can price your audit various ways, but it is usually done on a per reservation basis, or per contract basis, or per property basis or even per website! Let us know what you need and what problem you are trying to solve and we will do the pricing in a manner that meets your requirements.

How much more extra time does it take the agency to document a travel reservation?

We have done extensive analysis that would suggest it does not take as long as frequently claimed. Our estimated of additional keystrokes adds up to less than 20 seconds per reservation, depending on the level of documentation already being placed in the PNR by your TMC. Proper documentation of any PNR is a good business practice that ensures you are receiving the contracted service you pay for.

How long is a standard airfare audit?

The length of the audit will be determined by the corporate customer; however we always recommend that you do an audit for as long as you can. The reasoning behind this is the behavior of your TMC may change for a one month audit, and bad habits will return for those months when you are not auditing.

What does your company audit?

We currently audit airfares, hotels, car, expense reports, overnight delivery expenses, temporary help, office supplies and other typical business expenses. We are not a financial statement auditing company but rather a specialized firm dedicated to making sure businesses are not over charged for contracted items.

Why would you need a Topaz Audit?

A Topaz audit and performance measurement tool is part of a complete quality business plan that will measure performance so you are sure you are obtaining the services you contracted for, and will highlight any deficiencies that may be in your procurement program.

What countries do you audit in?

We have audited in over 70 countries worldwide, and are always adding more. In most of these countries our audits are performed virtually, since information can be shared electronically. If you have a question about a specific country, please let us know.

Does the travel agency need to know about any airfare audit plans?

Well, yes and no. Your TMC does need to be aware that an airfare audit is being conducted over a period of time, as they are responsible for ensuring proper documentation and sending us the reservations.  We can do an open audit where the TMC knows or  a blind audit when the TMC does not know the exact audit dates. Of course, we suggest you call us to find out more or so we can better answer your questions.

Can you audit historically?

No. The problem with historical airfare audits is that the availabilty of the lowest fare at the time of booking cannot be verified.   Therefore, the only way to really look at a travel reservation to determine if the flight was lowest is by using a real time Topaz airfare audit.

If my agency or information is located in another country do you audit in the same country?

All of our audits are currently conducted out of the United States. We utilize various technologies to obtain the necessary information needed to conduct all audits.

Is the airfare audit a real time audit?

It is as close to real time as anyone in the corporate travel industry can accomplish. The PNR's are sent to us by the TMC at the completion of booking and we audit in a matter of hours.

What is the standard window for an airfare audit?

There is no standard window. The window of travel is defined as the how many hours before or after requested arrival or departure time will your TMC or online tool look for a lowest flight. For example, if you had a two hour window and wanted to leave at 8:00a, your TMC and our auditors would look at all flights between 6:00a and 10:00a (two hours before and after your requested 8:00a departure)

How much experience do Topaz auditors have?

All of our auditors have multiple years of business travel agency experience before ever joining Topaz. Each of our auditors has over twenty years of experience and has become experts at finding you the lowest fares in the marketplace.

Do you do the same functions as internal audit?

Sometimes, but are always willing and able to work alongside your internal audit department. We do not feel we are in competition with them because we are a complementary service that helps them do their job better. We might be able to meet a time sensitive project, or we may have specific expertise that can assist them so they do their job better!

Once I decide I want to audit, how long until the audit can begin?

On average, most audits have a set up time of 4-6 weeks. This time frame can vary based upon how soon the corporation and travel management company complete required questionnaires and how quickly implementation calls can be scheduled.  The Topaz team will work with you to get this process done as quickly as possible and is willing to work in any time zone.

What are your normal operating hours?

Monday to Friday 5am to 4pm US Pacific time.  However if requested we may be able to alter our auditing hours.

Save Your Company Money

We perform audits for companies of any size – let's talk today.

Start Saving Money

See What We Can Do

Read examples of how we've helped other companies.

View Case Studies

Hear It From The Experts

See what advice and news our experts have to offer.

View Our Blog