In a recent survey conducted by Topaz, we inquired as to what types of audit projects our clients would like to see offered. We received many requests for information related to how well their TMC performs compared with fares found on the internet. The good news is that we currently offer this type of service and can assist you in answering this burning question! Here are some of the comments we received:
"I would love to see a broad study (in all regions) that discusses air fares via the airlines vs. the TMC. I still have a lot of travelers questioning this and it would help to have data to back up my position." Another one was, a "study on Airlines' direct sale fares on their web versus fares offered on GDS - are they higher, same or lower."
One of the most reoccurring comments brought to the attention of corporate travel managers these days has to do with finding lower fares on the internet (compared to their TMC). Topaz can definitely assist in answering this question for you by comparing your fares booked by your TMC to specific internet sites that you select. We can either rebook the same itinerary for an 'apples to apples' comparison or we can use the booked itinerary from your TMC and let the internet sites search for the lowest comparable fare. Following the completion of our internet study for you, we will provide you with a detailed report package that outlines each itinerary, the fare booked by your TMC and the lowest fare found on each internet site. This will allow you to have an overview of how your TMC is doing compared with the internet and provide you with data to present to your travelers with regards to this mat ter.
One of the most important benefits of using Topaz to conduct this study for you is that we are a third-party and can present you with unbiased information. We are not affiliated with any TMC or online booking tool; therefore, we have no intentions of calculating the data towards one side or the other. Give us a call - I would love to hear your needs with regards to this issue and how we can help!