Year after year I am surprised at the reaction travel management companies have to our services. Of course, not all react this way, so forgive the generalization, but I hope each and every person employed by the TMC and every corporate client that uses a TMC will read on. There is a reason I have a Darth Vader pen drive on my desk - it reminds me to advise some that I speak with, Topaz does not work for the dark side.
What may be surprising is that Topaz and each TMC are all working for the same clients, and we all have the same objective: To create the most effective travel program with the highest level of service. But does that include the lowest airfare? Nope, not at all. There are some that might find this perplexing. But Topaz is about finding the right airfare within the travel policies that have been established by the leaders of each corporation. These leaders determine what is best for them and their employees, and while it is not for us to judge, we must adhere to their wishes.
The perception that we are out to get anyone is in fact false. We are out to make sure the job is being done. We never assume anything - and cannot assume anything - proof must be found that the wishes of the corporation were adhered to. If an available airfare within travel policy was not taken, is there proof that this was refused? Is that acceptable to the corporate client? These are all questions that must be answered.
Then, what about the results. Do the results prove that a particular TMC was not doing their jobs? Maybe - but equally maybe not. What it should point out is where there may be room for improvement - poor results should show an opportunity. Equally, good results may prove nothing unless audits are followed up on a regular basis and are random in nature to ensure performance is ingrained in the travel process and not just a one-time anomaly.
And finally, how do you treat your audit company? Do you treat us with professionalism and respect? Year after year I am perplexed as to why some out there that work for travel agencies continue to believe that treating us poorly is in their best interest. That makes no sense at all to me.
So think about us a little differently. We are not working against you, we might just be working with you to make you better and to improve your services. Maybe you are not as good as you think you are - and you want an independent, unbiased set of eyes looking things over. We are here to help, so give us a call today. You may just like what you hear!