We are almost at the end - lucky #13 about value travel management is in fact audit.
And before you accuse me of self serving sales pitches, I want you to hear me out.
Simply stated how can you know you program is working unless you check? How do you know your vendors are doing what they should be doing unless you ask?
In reality you do not - and you have to check - even if you do it yourself. So in the end it is all about checking and validating. I hear all the time customers who tell me the majority of their travel reservations are done online and using a tool, so they must be right. Really? At Topaz there has NEVER been a system that works correctly 100% of the time.
So check - audit - verify. You will be glad you did.